Case Study
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Hotel EMC2, Autograph Collection

Hotel launch, website, marketing, and strategy for art-and-science downtown Chicago hotel and restaurant, with support through opening, pandemic, and reopening

Impact Highlights

#1
On TripAdvisor in Chicago, out of 210 hotels
1,800+
Private event leads
10.2:1
ROI on direct revenue through Marriott Plus

At a glance

Client
Hotel EMC2, Autograph Collection
Location
Project Year
2016 - Present
Website

Overview

Hotel EMC2, Autograph Collection is a downtown Chicago hotel with an art-and-science personality and an award-winning restaurant, the Albert. 97 Switch has been its digital partner since 2016, a year before the hotel opened.

The Challenge

A new hotel has to fill rooms and event space from day one. Hotel EMC2 needed its website and marketing live and working on launch day, then a partner who could steer its digital presence through the pandemic and keep its personality front and center as it grew.

Our Approach

Ready on launch day

We built websites for the hotel and the Albert before opening and ran launch marketing, so the digital experience was ready from the first day.

Steering through 2020

We helped the hotel adapt its digital presence to the challenges of the pandemic and its reopening.

A 2024 refresh

A new, faster platform and updated branding use sketches, periodic-table elements and gold art deco gateways to bring the hotel's art-and-science story to life.

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“97 Switch is incredibly creative, and they give you a lot of different options to look at. It really makes you feel like you are a part of the process.”

Vice President of Hotel Management Company
Hotel EMC2, Autograph Collection

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