Emergency circumstances happen and a company should be able to execute a marketing strategy based on the current situation. Businesses that know how to promptly respond during an emergency benefit from clear communication with their customers and clients, as well as experience less mayhem due to the spread of misinformation. During times of crisis, it’s important that businesses know how to promptly adjust their marketing strategies to share up-to-date information with the general public.
Businesses should be perceptive and responsive during a critical situation by immediately updating a variety of their operations, including their marketing strategy. It can be difficult to know where to start, which is why we’ve created a list of a few things that businesses should amend during any type of crisis.
Update your website
One of the first places that people go to for information about a business during a crisis is its website. The best web design companies in the US know that websites should always provide relevant information about a business. This can include business hours and any changes in your products or services.
This can include business hours and any changes in your products or services.
During any kind of crisis, business owners should make sure that their website is updated with current business hours. Business owners might also want to think about adding a message about operations, such as any health and safety measures being taken.
Revise online listings
Along with websites, your online listings should be updated. When someone looks up a company on a search engine, they’ll be able to see important information, like business hours, on the search engine results page. Most businesses show their hours of operation on their online listings so that people can see what time the business is open.
It’s important that the information displayed on a business’s online listing is revised during a crisis. When you edit your online listings, consider adding any relevant updates to the information, such as new store hours. Your online listings also provide a great place for your business to respond to any feedback that your business may receive.
Edit social media posts
Your social media accounts help people understand your brand’s mission and purpose. Many companies utilize social media platforms to disseminate messages about their company to the public and their followers. Social media accounts provide easy ways for people to access updated news about your business, in addition to giving you a convenient way to communicate with the public.
Immediately following any type of crisis, consider temporarily or permanently pausing your scheduled social media posts. This way, you can step back and make sure that your posts have the right tone. Since it’s the middle of a crisis, the posts should contain appropriate messaging and should be sensitive to those who may be suffering. You should also make sure that you respond to any messages and comments that your business receives, since you may have more than normal. Social media platforms give companies a powerful way to communicate directly with a community in the midst of a crisis.
Most businesses have a plethora of different types of ads running on any given day. During a crisis, businesses may want to reconsider running ads, since some may come off as insensitive or unproductive. Use your discretion as you implement changes to your advertising strategy.
To reevaluate your ads, you’ll first want to assess the situation by looking at your daily, weekly, and monthly ad results. Then, you’ll want to adjust your advertising budget based on those results. Generally, you’ll want to consider pausing campaigns or reducing budgets if the ads are ineffective or insensitive. Ads can share a strong message with an audience, so make sure your company’s ads are appropriate for the current circumstances.
Reexamine email campaigns
Companies can efficiently communicate directly with consumers through emails. This is especially convenient in any critical situation. However, you’ll want to make sure that you don’t overload people with too many emails in their inboxes—only communicate when necessary.
The information you should communicate with people about your business over email should be beneficial and informative. Include info like the closing of store locations or discounts still available. Emails can also have information about what customers can expect from your business during the time of crisis.
After a crisis
After an emergency situation has ended, your company should return to a normal routine. You’ll be able to take down any unnecessary information on your website and online listings. Your business’s social media, advertising, and email campaign strategies can become conventional once again. And remember, digital agencies can assist you with any of these changes if you feel overwhelmed.
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